Shipping & Returns

Shipping & Returns

XMAS 2024 PRESALE ORDERS

Any order placed on or after Sunday 13th October containing any items from the 2024 NEW Limited Edition Christmas Collection will be shipped from Mid November. Our aim is to ensure delivery in time for your Christmas Boxes on Dec 1st. If needed we will upgrade to Express shipping to get it to you as soon as possible. 

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Within Australia

Australia Standard shipping {6 -10 business days} (AU$) 10

Australia Express shipping {3-7 business days} (AU$) 15

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International 

International standard shipping {7-15 days delivery}  (AU$) $24.95

International express shipping {3-5 days delivery} (AU$) $49.95

New Zealand standard shipping {5-7 days delivery} (AU$) $19.95

 

Note: The above shipping times are approximate we cannot guarantee delivery times.

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Customs and Duties Fees

International customers may incur customs fees and duties. We have no control over this and  advise that you contact the relevant government body in your country for information on what these charges might be.

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Problems with your order?

We want you to have the best online shopping experience, so if you have any problems with your order please contact us via email.

 

Email: 

 

*PO BOXES and Parcel Lockers - Please note all parcels with a PO Box Address or a Parcel Locker address will be handed over to Australia Post and will come under their shipping timeframes. Please follow up with your local post office for the shipping timeframe in your local area.

 

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RETURN & EXCHANGE POLICY

Hunter Willow and Co are confident you will love your products as much as we do, however if for some reason you are not entirely happy with your purchase, we will happily exchange or refund any item that is damaged or defected and offer an exchange for size, however we do not offer exchanges for change of mind (colour or item) so please choose carefully before confirming your order.

 

Items must be returned in original condition, unworn and with tags attached. We are unfortunately unable to cover the cost of return shipping, but will happily ship the new item to you free of charge. Please contact  within 7 days of receiving your order if you are not happy with one of our products for any reason.

 

Once we receive the returned item we will process the refund, this may take up to 10 working days to reach you depending on your bank.

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Please note: we recommend tracking items when sending them back to us as we will not be able to issue a refund or exchange for lost items that we do not receive.